Frequently Asked Questions:
How do I return something?
To return an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria. Once processed, we will issue a credit for the returned items onto the credit card that was originally used after item is received.
How do I exchange an item?
To exchange an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria. We will credit the returned items back onto the card that was originally used. Please include a note specifying what items you would like us to ship to you. Also be sure to include your credit card number and expiration date as we do not keep it on file.
How do I know if an item is on clearance and is non-returnable?
All clearance items are clearly marked on the website and on your receipt.
Once I send back my return, how long does it take for the credit to appear on my account?
Once we receive your return, it may take up to 2 weeks to process. When we process it, we will email or call you to let you know that your card has been credited. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank.
Is shopping at ChicUnderThings.com secure?
Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern.
Do you share or sell customers' personal information?
No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.
Do you have a printed catalog? Due to our frequently expanding list of products, we currently do not have a printed catalog. All of our products can be found on the website.
Do you offer gift-wrapping?
No, currently we do not offer Gift Wrapping services.
Please feel free to contact us if any questions you have were not listed.
For more information email us @. Info@chicunderthings.com
For information on your orders status email Orders@chicunderthings.com
For information on our return policy email Returns@chicunderthings.com
and for technical support email Support@chicunderthings.com
ChicUnderThings P.O Box 1135 Laveen, Arizona 85339
Send us an e-mail to get the quickest response. We will try our best to reply within 24 hours of your message. -Thank you for your patronage.
